I am experiencing a number a problems with my Facebook account, which I’ve diligently reported to Facebook using its “Report Problem” form (with screenshots).

Last week in “Trusted House Sitters,” a group I belong to, someone posted a request for recommendations. Several comments followed. I added mine, saying, “We highly recommend Norma Schramm, who’s taken TLC of our dogs both in Wisconsin (USA) and now in Portugal:

Bruce Joffe

Aug 27, 2026

Highly recommended: Norma Schramm!

Shared on TrustedHousesitters

Immediately, my comment was deleted and replaced with this notice from Facebook:

Aug 27, 2026

We removed your comment

Why this happened

We don’t allow people to take actions at high volume that might bother others.

This goes against our Community Standards on spam.

HUH? High Volume?

It’s been over two months since — no reason was given — Facebook has allowed me to post or comment other than on my own profile feed or the two groups I created and administer.

I was given the option to appeal Facebook’s decision.

I did.

Today — 4 days later — I heard back from Facebook:

Aug 31, 2026

We did not restore your comment

Hi Bruce

We reviewed your comment again.

We confirmed that it does not follow our Community Standards on spam.

We know this is disappointing, but we want to keep Facebook safe and welcoming for everyone.

To keep people safe, we ask everyone using our technology to follow rules, such as our Community Standards or Terms of Service and relevant local laws.

By following the rules, you can help prevent your content being removed, activity restricted, or your account being suspended.

A button at the bottom of the notice allowed me to check my profile status. Here’s what it said:

Bruce Joffe

Profile has some issues

Account status

Be careful! Going against the rules too many times can cause restrictions on your account.

Actions we’ve taken

Information for people in the EU

In addition to the option to ask us for a review, you also have other rights.

Other options you have

You may be able to challenge our decision in court.

You may be able to refer our decision to a certified dispute settlement body.

I’m seriously considering challenging Facebook’s decision–whether in court or through a certified dispute settlement body.

Someone has to hold Facebook accountable.

There’s no way to contact responsible parties at this social media platform that’s making billions upon billions of dollars, despite its recent admission of culpability and enormous financial settlement.

The problems are never resolved and the only replies I receive are AI-generated from Facebook bots.

Unacceptable! So, I asked AI (Google):

“What email(s) can I use to contact humans working at Facebook directly?”

AI’s response?

“To be completely direct: Facebook (Meta) does not provide active, publicly monitored customer service email addresses that guarantee a human reply.

“If you want a guaranteed way to bypass the bots and speak directly with a human representative, you must subscribe to Meta Verified. Your monthly subscription grants you direct access to live chat and email support with actual human agents.”

Oh, yeah? Like I’m going to pay Facebook €15/month (€180/year!) to fix its systemic problems? So I get to correspond with a human to to correct Facebook’s glitches?

No way, José! That’s highway robbery.

IMO, if a business cannot provide free, active human support — whatever the issue — it shouldn’t be allowed to operate online.

I wonder if this is something that might interest EU authorities?